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For customers based in U.K. and outside United Kingdom making a purchase via our website.


Please read the following important terms and conditions before you buy anything from our site.


In this contract:


‘We’, ‘us’, ‘our’ means Kiran’s Birmingham (Brainch Brother T/A Kiran’s), having it’s registered office as 229-231 Soho rd, Birmingham, B21 9RY. 

‘You’ or ‘your’ means the person using our site to buy goods from us. If you are under 16 you must obtain permission from your parent or guardian before you register on or buy anything from this site. We reserve the right only to accept order from people over 18.


1 Introduction


1.1 During this contract references made as 'We', 'Us' or 'Our' represent Kiran’s Birmingham and the extended team.


1.2 If you choose to buy goods from our site you are agreeing to be legally bound by this contract.


1.3 You may only buy goods from our site for non-business purposes.


1.4 This contract is only available in English. No other languages will apply to this contract.


2 Ordering goods from us/ Placing your orders at Kiran’s Birmingham. 


2.1 Below, we begin how a legally binding contract between you and us is formed.


2.2 You will need to register on the site by providing information about yourself, which is accurate, most recent and complete. The password you provide should be kept secure and you are advised to notify us should there be any breach of security or unauthorised use of your account.


2.3 You place an order on the site by adding your selected item(s) to the shopping bag and proceed to checkout. Items in your bag aren't reserved, only saved for later reference, and can be purchased by another customer. Kindly read and check your order carefully before submitting it to us.


2.3.1 Once you place your order at the top of the web checkout process (i.e. when you click on "Pay"), we'll acknowledge it with an email. This acknowledgement doesn't however mean that your order has been accepted by us.


2.3.2 We may contact you to say that we do not accept your order.


This is typically for the following reasons:


we cannot authorise your payment;

we aren't allowed to sell the products to you;

you're not allowed to shop for the products from us;

you have ordered too many goods;

there has been an error on the pricing or description of the products; or

the goods are unavailable

2.3.3 Your order will be accepted only after we send you a Confirmation Email.


At this point:


 a legally binding contract will be put into place between you and us. We’'ll dispatch the products to you or inform you of the estimated dispatch date.


3 Delivery


3.1 Once you have placed an order, this cannot be cancelled at any stage. The contract is completed on receipt of the order.


3.2 We'll deliver your purchases using the delivery method that you simply select during the checkout process.


3.3 The estimated date for delivery of the products is provided in the Confirmation Email (see clause 2.3.3). This date is an estimate only and we don't guarantee to deliver the products thereon.


3.4 We require that each one of our deliveries are signed for by an individual at the delivery address. You, as the participating party, agree that delivery shall take place when the goods are signed for at the address of delivery provided and the signature of the person at the destination is conclusive evidence that the signed-for goods are delivered to you at that address.


3.5 If there is an absence of a receiver, please contact us using the contact details at the top of this page to arrange for an alternative delivery date and option, unless you and we agree otherwise; instances entailed as under, where we:


3.5.1 let you know;


3.5.2 cancel your order; and


3.5.3 offer you a refund.


3.6 We may deliver your goods in instalments.


4 Payment


4.1 We accept the following payment methods: Visa, MasterCard, Visa Debit, American Express, Maestro, Shop Pay, Apple Pay & Google Pay. We don't accept any other method of payment.


4.2 We'll do all that we reasonably can to make sure that every piece of information that you provide us with when paying for the products is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.


4.3 Your credit card or debit card will only be charged when your order has been accepted and you have been sent the confirmation email.


4.4 The worth of the products is within the currency shown at the checkout. You are responsible for any charges that your payment card provider may apply for making payment in that currency.


4.5 The price of the goods does not include the price of delivery, which will be shown separately at the checkout and on the confirmation email.


4.6 If the shipping address of your goods is in the UK the price of the goods includes all taxes.


4.7 If the shipping address of your goods is outside UK the price of the goods does not include sales taxes, import duties or other levies, and you will be responsible for paying those however applicable. In some cases, payment of these charges could also be necessary so as to release your goods from customs. We are currently not shipping outside the UK.


5 Nature of the goods


5.1 While we try to make sure that all weights, sizes and measurements set out on the site are accurate, there may be small differences between the weights, sizes and measurements of goods shown on the website and the actual goods we supply.


5.2 While we try to make sure that the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer/device may vary depending on the monitor/display that you use.


5.3 A large section of our inventory includes garments that are hand finished or hand embroidered. By their nature these garments may exhibit small irregularities and should vary from examples shown on the website; this is often not a producing fault. Garments that are hand embroidered or hand finished or incorporate fabrics like chiffon and georgette are by their nature vulnerable to pulls and rips and aren't designed for rough handling.


5.4 Packaging of goods may differ from that shown on the site.


6 Altered garments


6.1 Where garments require alteration, it is a requirement to seek confirmation from us before placing your order. Please email us at to discuss the proposed alterations. If you wish to change your specifications after we confirm your order you must contact us at within 24h of placing the order. We may charge an additional fee for accommodating the changes.


6.2 Altered garments are non-refundable and non-exchangeable. 


7 Returns or Exchanges


7.1 This clause sets out the circumstances in which we'll accept returns or offer refunds for goods. We will not accept returns or offer refunds for goods unless they're faulty. For this purpose, the customer must notify us within 48 hours from the receipt of the goods.


7.2 If the goods are faulty when they are delivered you may return the faulty goods to us. If you come back with the products to us, we'll (at our option) repair or replace the products or provide you with a refund of the acquisition price (including the price of delivery). 


7.3 In order to return faulty goods you must contact us at to inform us that you wish to return the goods, consistent with the timelines set in 7.1 above. We will then provide you with details of where and when to return the goods and how to complete the returning process. You will be responsible for the costs of delivering the goods back to us.


7.4 If we repair or replace the products, we'll deliver the repaired or replaced goods to you at no additional cost, to the delivery address you specified at the time of your purchase.


7.5 If we offer a refund, we'll pay it to the account you used to purchase the products with. Subject to outfit being unused and unworn with all the tags intact at the time of receiving the outfit.


8 End of the contract


Should this contract be ended, it will no longer affect our right to receive any money which you owe to us under the said contract.


9 Limit on our responsibility to you


9.1 Apart from any liability that we cannot exclude in law (such as for death or personal injury), we aren't legally responsible for:


9.1.1 losses that:


(a) weren’t foreseeable to us when the contract was formed; or


(b) weren't caused by any breach on our part;


9.1.2 business losses.


9.2 Apart from any liability that we cannot limit in law (such as for death or personal injury), our whole liability to you in reference to your purchase will be limited to the quantity that you simply paid us for the products and delivery.


10 Disputes


10.1 We'll attempt to resolve any disputes with you quickly and efficiently.


10.2 If you're unhappy with the products, our services, or any of our other deliverables, please contact us as soon as possible.


10.3 If you would like to pursue court proceedings, the courts of the UK will have exclusive jurisdiction in reference to this contract.


10.4 British law will govern this contract and any claims or disputes arising out of or in reference to it (including non-contractual claims and disputes).


11 Content


"Content" encompasses any graphics, photographs, including all image rights, sounds, music, video, audio or text on this site. We attempt to make sure that the information on this site is accurate and complete. But we don't promise that our Content is accurate or error-free. We cannot guarantee that our content or the server that makes it available are free of viruses or other harmful components. We always recommend that each web user ensures they have a virus deterring software installed. Your use of the location and its content grants no rights to you in reference to any property rights concerning the Content. All such content including third party trademarks, designs, and related property rights mentioned or displayed on this site are protected by national property and other laws and international treaty provisions. Any reproduction or redistribution of the Content is prohibited and may result in civil and criminal penalties.


12 Third party rights


No other party than the one in complete agreement to this contract has any right to enforce any term of the said contract.


13 Our Right to Amend Terms


We reserve the rights to alter these terms at any time and we encourage you to revisit these terms periodically to make sure that you simply are, in the least times, fully aware of our terms. Any changes are effective immediately upon posting to the web site. Your continued use of the web site constitutes your agreement to all or any such terms. We may terminate any of the rights granted by these terms, with or without prior notice. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the website.


14 Discounts & Promotions


Discounts differ on individual products and can be considered for final invoicing regardless of material used for promotional purposes.


We are unable to supply price adjustment on items originally purchased during a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a reduced sale price, no price adjustments are going to be offered should the item be further marked-down / marked-up.


Promotion codes are non-transferable and there's no cash alternative. Furthermore, they can't be utilized in conjunction with the other promotion code or offers, and must be redeemed by the date published, if provided.


15 Indemnity & circumstances beyond control


We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside of our reasonable control. A Force Majeure Events includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following strikes, lock-outs or other industrial action: civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation of war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, impossibility of the use of Railways, Shipping, Aircraft, Motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks, the acts decrees, legislation, regulations or restrictions of any government; and pandemic or epidemic. Our performance under any contract is deemed to be suspended for the period that the Force Majeure event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.


16 Pricing


Our pricing on the website is exclusive to web sales only and promotions/ discounts running on the website are exclusive to Kiran’s Birmingham website only. Any promotions/ discount/ prices in store are not valid for Kiran’s Birmingham website and vice versa.

17 Booking terms


To cancel or reschedule your appointment, please provide us with at least 48-hours notice. You can do this by logging onto our website and heading over to 'My Bookings'.


The booking charge of £10 is only refundable if you cancel more than 48 hours before your consultation. The booking charge is also deductible from your bill should you purchase an item during that consultation.


To cancel or reschedule your fitting, please provide us with as much notice as possible. You can do this by logging onto our website and heading over to 'My Bookings'. Alternatively you can call us on 0121 554 9494, or email us at


If you are running late for you appointment (consultation or fitting) this will impact it's duration. We will do our best to accommodate where we can, but this is not always possible and you may be required to re-book. 


W​e ask that you please respect our no phones and no photography request at all times. 

Thank you.

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